Frequently Asked Questions

Absolutely! We engineered all of the Sprig devices to be easy to install. Sprig is designed to work with your existing plumbing—which means you won't have to go behind your shower wall or call a plumber. The device includes easy-to-follow instructions and each version has a QR code linked to an installation video with additional information.

The Handshower and Starter infusion devices will fit on a standard 45-degree shower arm, which are a 1/2" NPT fitting in the US. Read through the compatibility page (https://stepintosprig.com/compatibility/) to see recommended showerheads from Kohler to compare to your existing showerhead to determine if your shower set up is appropriate for the device. The Sprig infusion device was designed to be safely installed in standard showering spaces. While we cannot guarantee that your shower arm and/or other components were installed properly, we have designed the Sprig device to be safe and secure when all showering components have been installed correctly.

Sprig Starter device is designed to work with your existing showerhead. Sprig Handshower device comes with a handshower upgrade and is designed to replace your current showerhead. Read through the device selection page to get more information on which Sprig system best suits your needs.

No, at this time we do not have a device or an adapter that would make this setup work. Our best advice (as a very biased pro-Sprig crowd), would be to install Sprig Handshower device. The included handshower has three distinct spray settings and will be the closest in functionality to your current setup, all while giving you the added benefits of Sprig.

Handshowers with filtration cartridges built into the handle of the handshower will still work with the Sprig Infusion Device. The strength of the scent experience may be impacted if the filter removes any of the infusion pod ingredients from the water stream.

Showerheads can be very stubborn, especially ones that have been in place for several years. You may need to find a suitable wrench to get the job done, and sometimes a dry towel is all you need to get the proper grip. If all else fails, give us (or your handiest friend) a shout!

First, try adding more sealant tape to the appropriate areas. Second, check to make sure the adapter piece is tightened. Third, ensure that the Sprig device is pushed onto the adapter piece all the way. Note: If you see water escaping from the back of the device, that is by design and completely normal. We have included a weep hole as a functioning part of the system to serve as a pressure release. If leaking continues, please contact our customer service team for additional troubleshooting options.

No. That is not a feature available on the Sprig Infusion Device at this time.

Yes, although depending on the length of your experience prior to shutting off your shower there may be some residual blend left in the device. This will clear out the next time you use the shower and will be removed while your shower water is warming up.

Great question! The best way to understand this is by breaking it down into two components: infusion time vs. experience time. Based on your shower setup, water pressure, etc., the infusion time will be in the range of 1 to 2 minutes, so that’s when you’ll want to take advantage of the skin-and-hair-hydrating component of the experience. The aromatherapy experience can last for your entire showering session and beyond as the scent fills your shower and bathroom space.

That is totally up to you. Some people like to start the infusion at the beginning of their shower. Some like to complete parts of their routine before starting. Others prefer to use Sprig near the end of their showering session as an intentional and relaxing finishing element. There is no wrong way to Sprig and we encourage you to experiment.

If the button does not return to the starting position after pressing it and allowing the blend to draw into the device, turn off the shower, remove the capsule, then turn on the shower again. The button should spring back up.

To confirm that device is working correctly, you should see water momentarily dispense from the weep hole located at the back of the device when you turn on your shower and push down the button on the device. You should then see the pod blend being drawn into the device, after which the button will click back up, and you should begin to smell the blend through your shower stream.

Of course! The Sprig infusion experience works when you need it to. Whether you're waiting for new pods to arrive or just in the mood for a regular rinse, the Sprig systems will not interfere with the normal functioning of your showering space. If others do not want to experience the Sprig infusion, they can choose not to activate the experience by simply not pressing down the front button.

For multisession pods, yes. Just twist the pod counter-clockwise to unlock, reseal the pod by pressing down on the top plunger until it clicks back into place, remove the pod completely, and store in a cool, dry place.

The larger multisession pods have markings to help keep track of your usage.

Not yet. The blends were created with specific ingredients to work safely with the device. Creating your own blend and using it with the device will void the warranty and not deliver the intended experience.

No. The infusion pod ingredients are water soluble and will not accumulate on the shower floor. Ingredients used are also similar to what you find in other products used in this space.

The Sprig scents were designed to bloom in the shower, but not linger on your skin.

Absolutely. But if you’re going to be gone for an extended period of time, we recommend that you remove and reseal your pods to keep the blend and your device as fresh and as clean as possible.

The Sprig Starter device was designed to complement your shower experience and does not impact your water pressure or flow rate of your existing shower fittings. However, the Sprig Handshower device comes with a handshower that has a 1.75 GPM. If your existing showerhead has a higher GPM, you may notice a slight difference in flow rate.

We recommend rinsing off periodically and whenever the device after removing capsules. Wiping down with non-abasive cleaners periodically. Additional care in cleaning tips are available in the installation instructions.

If your showerhead has a water pressure below 2.5 GPM, we don't recommend using it with our shower infusion devices. You can find a list of compatible showerheads from Kohler on our website (https://stepintosprig.com/compatibility/) if you need a replacement.

We will send a confirmation email to the email address provided once your order has been received.

If you created an account, log in, then to go to the "Orders" section (located under "My Account"). You will see all your Sprig.com orders along with their status and FedEx tracking numbers. We will also send you status update emails as your order progresses.

If the item you're looking for is out of stock, keep checking back. We're always updating and restocking our site.

Don't be worried if your tracking number says that it has no information yet: it can take at least 48 hours to activate on the carrier's end. Due to a high volume of orders, shipping carriers may take even longer to activate the tracking information and unfortunately we have no control over this part of the process.

We do not normally accept order cancellations or changes once an order has been processed.

Reach out to our customer service team immediately. We'll make every effort to change the address information as long as your order has not yet been processed or shipped.

Unfortunately no. Once you have checked out, we're not able to change the payment method or email address attached to the order. If you have questions regarding your order please contact our customer service team and they'll be happy to provide you with your order information.

Items must 1. Be returned within 30 days of the Sprig shipped date 2. Be in new and saleable condition 3. Have prior authorization from Sprig. Items returned without authorization will be disposed of without credit being issued.

Sprig wants you to be happy with your purchase. If you wish to return a product, please initiate the return by clicking the "Return Items?" link listed on the order in your order history. Our customer service team will review the request and reply to the email associated with the order with the return label and further instructions.

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