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FAQs to common concerns some of our customers have, if you have other questions, please email help@stepintosprig.com.

Presale Details
  • When will I be charged?

    Upon order submission, we will only authorize the amount to be charged your card. This authorization may appear on your account for up to 5 business days. The official charge will occur once your order is shipped. To ensure your order processes successfully, please use a credit card with an expiration date after July 2023.

  • When will my presale order be shipped?

    Shower Infusion Kits and Pod Essentials Pack will be shipped early/mid June 2023. Individual Shower Infusion Pods will ship in early July 2023. We will send you an email with timing updates as it gets closer.

  • If I want to order bath bombs and/or sprays, do I have to create an order separate from my presale order?

    The bath bombs and/or sprays on your order will ship as soon as possible. You don't have to create separate orders unless you require 2nd day or Premium shipping on the bath bombs and/or sprays. Presale items will ship Ground when available.

Install
  • Can I install the Sprig shower device by myself?

    Absolutely! We engineered all of the Sprig devices to be easy to install. Sprig is designed to work with your existing plumbing—which means you won't have to go behind your shower wall or call a plumber. The device includes easy-to-follow instructions and each version has a QR code linked to an installation video with additional information.

  • Will the device be difficult to install with my showerhead? Will the device work on all showerheads, including those not made by Kohler?

    The Handshower and Starter infusion devices will fit on a standard 45-degree shower arm, which are a 1/2" NPT fitting in the US. Read through the compatibility page (https://stepintosprig.com/compatibility/) to see recommended showerheads from Kohler to compare to your existing showerhead to determine if your shower set up is appropriate for the device. The Sprig infusion device was designed to be safely installed in standard showering spaces. While we cannot guarantee that your shower arm and/or other components were installed properly, we have designed the Sprig device to be safe and secure when all showering components have been installed correctly.

  • What is different between the infusion devices? How do I know which one is right for my space?

    Sprig Starter device is designed to work with your existing showerhead. Sprig Handshower device comes with a handshower upgrade and is designed to replace your current showerhead. Read through the device selection page to get more information on which Sprig system best suits your needs.

  • Will my 2-in-1 shower solution work with this device?

    No, at this time we do not have a device or an adapter that would make this setup work. Our best advice (as a very biased pro-Sprig crowd), would be to install Sprig Handshower device. The included handshower has three distinct spray settings and will be the closest in functionality to your current setup, all while giving you the added benefits of Sprig.

  • Will this work with a filtering handshower?

    Handshowers with filtration cartridges built into the handle of the handshower will still work with the Sprig Infusion Device. The strength of the scent experience may be impacted if the filter removes any of the infusion pod ingredients from the water stream.

  • I'm having trouble removing my existing showerhead. Any suggestions?

    Showerheads can be very stubborn, especially ones that have been in place for several years. You may need to find a suitable wrench to get the job done, and sometimes a dry towel is all you need to get the proper grip. If all else fails, give us (or your handiest friend) a shout!

  • My device is leaking, what should I do?

    First, try adding more sealant tape to the appropriate areas. Second, check to make sure the adapter piece is tightened. Third, ensure that the Sprig device is pushed onto the adapter piece all the way. Note: If you see water escaping from the back of the device, that is by design and completely normal. We have included a weep hole as a functioning part of the system to serve as a pressure release. If leaking continues, please contact our customer service team for additional troubleshooting options.

Use (Device)
  • Can I adjust the intensity?

    No. That is not a feature available on the Sprig Infusion Device at this time.

  • Can I stop the shower before the infusion is done?

    Yes, although depending on the length of your experience prior to shutting off your shower there may be some residual blend left in the device. This will clear out the next time you use the shower and will be removed while your shower water is warming up.

  • How long does the experience last?

    Great question! The best way to understand this is by breaking it down into two components: infusion time vs. experience time. Based on your shower setup, water pressure, etc., the infusion time will be in the range of 1 to 2 minutes, so that’s when you’ll want to take advantage of the skin-and-hair-hydrating component of the experience. The aromatherapy experience can last for your entire showering session and beyond as the scent fills your shower and bathroom space.

  • When should I press the button to start the infusion?

    That is totally up to you. Some people like to start the infusion at the beginning of their shower. Some like to complete parts of their routine before starting. Others prefer to use Sprig near the end of their showering session as an intentional and relaxing finishing element. There is no wrong way to Sprig and we encourage you to experiment.

  • What should I do if the button doesn't spring back up after pressing it?

    If the button does not return to the starting position after pressing it and allowing the blend to draw into the device, turn off the shower, remove the capsule, then turn on the shower again. The button should spring back up.

  • How can I tell my device is working?

    To confirm that device is working correctly, you should see water momentarily dispense from the weep hole located at the back of the device when you turn on your shower and push down the button on the device. You should then see the pod blend being drawn into the device, after which the button will click back up, and you should begin to smell the blend through your shower stream.

Use (Pod)
Candles
  • What are your candles made of?

    All Sprig candles are made from a blend of natural soy and coconut waxes.

  • Are your candles safe?

    Absolutely! Sprig scented candles were tested to be safe to use, put out minimal soot, and burn evenly when cared for properly.

  • What makes Sprig candles different?

    We take your safety and experience very seriously! Sprig candles went through rounds of modification, testing, and quality checks to ensure the product you purchase has an amazing experience from beginning to end.

  • How long should I burn my candle the first time?

    We recommend burning your Sprig candles for at least 3-4 hours the first time you use them. This ensures a proper melt pool is established and limits tunneling for future burns. Sprig candles can be burned up to 50 hours in total.

  • What is the best way to care for my candle?

    To properly care for our candles, trim the candle's wick to about 1/4" before or after every burn and allow the candle to burn for no more than 4 hours.

  • What else should I know?

    Burn candles within sight. Do not burn candles while sleeping. Keep candles away from flammable items. Keep candles away from children and pets. Do not use candle if glass is chipped or cracked.

  • Are Sprig candles recyclable?

    You can recycle the box that comes with your Sprig candle. For the candle jar, you may recycle once you have emptied and cleaned. We also recommend repurposing your jar to hold pens, pencils, small floral arrangements, and anything else you can think of!

Product Information (General)
  • What is the shelf life of your products?

    We recommend using our products within two years from opening.

  • Can the fragrance in your products cause skin sensitivity or reactions?

    We are proud to utilize natural botanicals in our blends, however, the term ‘natural’ does not guarantee safety. While the majority of the population has no reaction to natural essential oils, it is important to recognize those who have mild to severe allergies to plants and flowers that grow in nature. Essential Oils are potent versions of their plant counterpart and in rare situations, people have extreme reactions to them as they would normally have a mild reaction to the actual plant or flower.

  • What is Prop 65?

    Proposition 65, officially known as the Safe Drinking Water and Toxic Enforcement Act of 1986, was enacted as a California ballot initiative in 1986. Among other requirements, Prop 65 requires businesses to inform Californians about exposures to a list of specific chemicals known to the state to cause cancer or reproductive toxicity. If the product exposes the customer to one or more of those chemicals on the list, the business may be required to inform the consumer depending on the level of exposure. More information can be found at https://www.p65warnings.ca.gov/

  • Is Sprig by Kohler product Prop 65 compliant?

    Kohler Co. continuously evaluates our products to ensure they comply with all state and federal regulations, including California’s Safe Drinking Water and Toxic Enforcement Act of 1986 (also known as “Proposition 65”). Where required, Kohler provides necessary warnings.

Product Information (Device)
  • Will the infusion device reduce the pressure or flow rate of my shower?

    The Sprig Starter device was designed to complement your shower experience and does not impact your water pressure or flow rate of your existing shower fittings. However, the Sprig Handshower device comes with a handshower that has a 1.75 GPM. If your existing showerhead has a higher GPM, you may notice a slight difference in flow rate.

  • How should I clean the infusion device?

    We recommend rinsing off periodically and whenever the device after removing capsules. Wiping down with non-abasive cleaners periodically. Additional care in cleaning tips are available in the installation instructions.

  • What showerheads are not compatible with the device?

    If your showerhead has a water pressure below 2.5 GPM, we don't recommend using it with our shower infusion devices. You can find a list of compatible showerheads from Kohler on our website (https://stepintosprig.com/compatibility/) if you need a replacement.

Product Information (Pod)
  • Will the infusion pods interfere with my shampoo or bodywash?

    The ingredients in the infusion pods are tested to be safe and hypoallergenic. Sometimes, the scent of the experience compliments or conflicts with other scented products. We recommend boosting the experience with similar scents to your infusion pod or space out your scented products.

  • How many uses are in a pod?

    Single-session pods can be used once. Multisession pods can be used up to eight times before it needs to be recycled. With a simple button activation, each use provides a 1-2 minute infusion experience, while the aromatherapy experience can last for your entire showering session.

  • Which infusion pods are safe for pregnancy, babies and/or pets?

    The best thing to do before using is to check with your doctor/vet. They will know best as everyone reacts different. Since the infusion blends are being diluted by water, the concentration is very small, but everyone/animal is different.

  • Is the blend safe for my hair and face?

    Absolutely! In fact, we think you’re going to love how your hair and skin feel after soaking up the hydrating benefits of hyaluronic acid and sodium PCA. If you don’t want your hair to be scented like the blend pod you’re using, then it would be best to keep your hair out of the water stream during the infusion period.

  • Is it normal to have liquid left in the pod?

    Yes, and we’ve accounted for that by adding a little extra blend to each pod so that you’re still getting the full experience. Even if there’s some blend leftover, you can still recycle your pod by removing the plunger and depositing into your recycling bin.

  • How do I recycle my pod after use?

    To recycle pod after use, simply remove the plunger and follow all local recycling protocols. Pod can still be recycled even if there is a small amount of blend left.

Orders
Returns
  • What is your policy for returns & exhanges?

    Items must 1. Be returned within 30 days of the Sprig shipped date 2. Be in new and saleable condition 3. Have prior authorization from Sprig. Items returned without authorization will be disposed of without credit being issued.

  • How do I make a return?

    Sprig wants you to be happy with your purchase. If you wish to return a product, please initiate the return by clicking the "Return Items?" link listed on the order in your order history. Our customer service team will review the request and reply to the email associated with the order with the return label and further instructions.

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Shipping
  • Where does Sprig product ship to?

    We ship anywhere within the contiguous United States, Alaska and Hawaii. Shipments to Alaska and Hawaii have shipping restrictions. Currently, no shipments can be made to international addresses.

  • Do you ship to international locations?

    Currently, no shipments can be made to international addresses. There are plans to expand globally, so stay tuned!

  • How do you ship?

    Front-door parcel delivery by Fed Ex to your shipping address. Find more details on our shipping policy by visiting https://stepintosprig.com/shipping-returns/

  • How can I track my shipment?

    When your order is shipped from our warehouse, we will send you an email to confirm your shipment - this email will include a tracking number and link to enable you to track your package.

  • What happens if my package gets lost?

    Please email us at help@stepintosprig.com. If your package is lost in transit, we will do everything we possibly can to assist you. However, we are not responsible for packages once proof of delivery is generated.

  • What do I do if the package doesn't arrive?

    Online orders do not require a signature. If you have reason to believe your package has been lost or stolen, please reach out to our customer service team at help@stepintosprig.com and they will happily assist.

Payment
  • What forms of payment do you accept?

    We accept Visa, Mastercard, Discover and American Express. Billing address must be US based.

  • When will I be charged?

    We charge your card after your order is shipped.

  • Why do I get an error message after I place an order?

    If an error message appeared after you click “Place Order,” then there may be an issue with the billing and/or shipping information entered. Double check that the billing information you entered during checkout is an exact match to the information your credit card provider has on file. This information includes cardholder’s name as it appears on card, billing address, credit card number, expiration date, and CSV code. If your billing address is different from the shipping address, make sure you’ve entered these correctly.

  • How do I use a promo code on stepintosprig.com?

    If you have a valid code, you can enter it at checkout to redeem.

  • Why isn't my promo code working?

    Please make sure that the promo code is entered correctly with no typos and that it has not expired. If the code was entered correctly and is still valid but didn’t apply to your order, items in your bag may be excluded from the offer. Please also note that promo codes may not be combined.

Contact
  • Contact

    For orders and general questions, please contact help@stepintosprig.com

  • Press Inquiries

    For press inquiries, please contact press@stepintosprig.com

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