Frequently Asked Questions

Upon order submission, we will only authorize the amount to be charged your card. This authorization may appear on your account for up to 5 business days. The official charge will occur once your order is shipped. To ensure your order processes successfully, please use a credit card with an expiration date after May 2023.

Orders will be shipped in May. We will send you an email with timing updates as it gets closer.

The bath bombs and/or sprays on your order will ship as soon as possible. You don't have to create separate orders unless you require 2nd day or Premium shipping on the bath bombs and/or sprays. Presale items will ship Ground when available.

Absolutely! We engineered all of the Sprig devices to be easy to install. Sprig is designed to work with your existing plumbing—which means you won't have to go behind your shower wall or call a plumber. The device includes easy-to-follow instructions and each version has a QR code linked to an installation video with additional information.

The Extend and Standard infusion devices will fit on a standard shower arm, which are a 1/2" NPT fitting in the US. Read through the device selection page to decide which Sprig device is right for your setup.

Sprig Standard is designed to work with your existing showerhead. Sprig Extend comes with a handshower upgrade and is designed to replace your current showerhead. Read through the device selection page to get more information on which Sprig system best suits your needs.

No, at this time we do not have a device or an adapter that would make this setup work. Our best advice (as a very biased pro-Sprig crowd), would be to install Sprig Extend. The included handshower has three distinct spray settings and will be the closest in functionality to your current setup, all while giving you the added benefits of Sprig.

Handshowers with filtration cartridges built into the handle of the handshower will still work with the Sprig Infusion Device. The strength of the scent experience may be impacted if the filter removes any of the infusion pod ingredients from the water stream.

Showerheads can be very stubborn, especially ones that have been in place for several years. You may need to find a suitable wrench to get the job done, and sometimes a dry towel is all you need to get the proper grip. If all else fails, give us (or your handiest friend) a shout!

First, try adding more sealant tape to the appropriate areas. Second, check to make sure the adapter piece is tightened. Third, ensure that the Sprig device is pushed onto the adapter piece all the way. Note: If you see water escaping from the back of the device, that is by design and completely normal. We have included a weep hole as a functioning part of the system to serve as a pressure release.

Of course! Whether you're waiting for new pods to arrive or just in the mood for a regular rinse, the Sprig systems will not interfere with the normal functioning of your showering space.

Yes, although depending on the length of your experience prior to shutting off your shower there may be some residual blend left in the device. This will clear out the next time you use the shower and will be removed while your shower water is warming up.

There are a few ways to know. The activation button on the front of the device will click back up indicating the blend has filled up the infusion device. You should also begin to smell your selected scents within a few seconds of activating this front button.

The Sprig infusion experience works when you need it to. It is only activated by pressing down the front button and will dispense liquid through the device for up to 1.5 minutes. However, once activated, the infusion will run it's full course. The scent may linger longer in your shower space. If others do not want to experience the Sprig infusion, they can choose not to activate the experience.

No. That is not a feature available on the Sprig Infusion Device at this time.

The ingredients in the infusion pods are tested to be safe and hypoallergenic. Sometimes, the scent of the experience compliments or conflicts with other scented products. We recommend boosting the experience with similar scents to your infusion pod or space out your scented products.

For multisession pods, yes. Just twist the pod counter-clockwise to unlock, reseal the pod by pressing down on the top until it clicks back into place, remove the pod completely, and store in a cool, dry place.

The larger multisession pods have markings to help keep track of your usage.

Single-session pods can be used once. Multisession pods can be used 8 times. Both pods are built with 96% post-consumer recyclable materials and are made to be recycled again.

Not yet. The blends were created with specific ingredients to work safely with the device. Creating your own blend and using it with the device will void the warranty and not deliver the intended experience.

No. The infusion pod ingredients are water soluble and will not accumulate on the shower floor. Ingredients used are also similar to what you find in other products used in this space.

The Sprig scents were designed to bloom in the shower, but not linger on your skin.

Great question! The best way to understand this is by breaking it down into two components: infusion time vs. experience time. Based on your shower setup, water pressure, etc., the infusion time will be in the range of 90 seconds to 2 minutes, so that’s when you’ll want to take advantage of the skin-and-hair-hydrating component of the experience. The aromatherapy portion can last for your entire showering session and beyond as the scent fills your shower and bathroom space.

That is totally up to you. Some people like to start the infusion at the beginning of their shower. Some like to complete parts of their routine before starting. Others prefer to use Sprig near the end of their showering session as an intentional and relaxing finishing element. There is no wrong way to Sprig and we encourage you to experiment.

We recommend using our products within two years from opening.

Yes, the mist bottles are made from PET and are recyclable. They are also made from 96% recycled resin, meaning no virgin resin is used.

No. This infusion device was designed to compliment your shower experience and does not impact your water pressure or flow rate of your existing shower fittings.

We recommend rinsing off and wiping down with non-abrasive cleaners periodically. Additional care in cleaning tips are available in the installation instructions.

The best thing to do before using is to check with your doctor or vet. Your doctor will know best as everyone reacts different. Since the infusion blends are being diluted by water, the concentration is very small, but everyone is different.

Absolutely! In fact, we think you’re going to love how your hair and skin feel after soaking up the hydrating benefits of hyaluronic acid and sodium PCA. If you don’t want your hair to be scented like the blend pod you’re using, then it would be best to keep your hair out of the water stream during the infusion period.

Yes, and we’ve accounted for that by adding a little extra blend to each pod so that you’re still getting the full experience. Even if there’s some blend leftover, you can still recycle your pod by removing the foil and depositing into your recycling bin.

We will send a confirmation email to the email address provided once your order has been received.

If you created an account, log in, then to go to the "Orders" section (located under "My Account"). You will see all your Sprig.com orders along with their status and FedEx tracking numbers. We will also send you status update emails as your order progresses.

If the item you're looking for is out of stock, keep checking back. We're always updating and restocking our site.

Don't be worried if your tracking number says that it has no information yet: it can take at least 48 hours to activate on the carrier's end. Due to a high volume of orders, shipping carriers may take even longer to activate the tracking information and unfortunately we have no control over this part of the process.

We do not normally accept order cancellations or changes once an order has been processed.

Reach out to our customer service team immediately. We'll make every effort to change the address information as long as your order has not yet been processed or shipped.

Unfortunately no. Once you have checked out, we're not able to change the payment method or email address attached to the order. If you have questions regarding your order please contact our customer service team and they'll be happy to provide you with your order information.

Items must 1. Be returned within 45 days of the Sprig shipped date 2. Be in new and saleable condition 3. Have prior authorization from Sprig. Items returned without authorization will be disposed of without credit being issued.

Sprig wants you to be happy with your purchase. If you wish to return a product, please initiate the return by clicking the "Return Items?" link listed on the order in your order history. Our customer service team will review the request and reply to the email associated with the order with the return label and further instructions.

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