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FAQs to common concerns some of our customers have, if you have other questions, please email help@stepintosprig.com.

Presale Details
  • When will I be charged?

    Upon order submission, we will only authorize the amount to be charged your card. This authorization may appear on your account for up to 5 business days. The official charge will occur once your order is shipped. To ensure your order processes successfully, please use a credit card with an expiration date after May 2023.

  • When will my presale order be shipped?

    Orders will be shipped in May. We will send you an email with timing updates as it gets closer.

  • If I want to order bath bombs and/or sprays, do I have to create an order separate from my presale order?

    The bath bombs and/or sprays on your order will ship as soon as possible. You don't have to create separate orders unless you require 2nd day or Premium shipping on the bath bombs and/or sprays. Presale items will ship Ground when available.

Install
  • Can I install the Sprig shower device by myself?

    Absolutely! We engineered all of the Sprig devices to be easy to install. Sprig is designed to work with your existing plumbing—which means you won't have to go behind your shower wall or call a plumber. The device includes easy-to-follow instructions and each version has a QR code linked to an installation video with additional information.

  • Will the device be difficult to install with my showerhead? Will the device work on all showerheads, including those not made by Kohler?

    The Extend and Standard infusion devices will fit on a standard shower arm, which are a 1/2" NPT fitting in the US. Read through the device selection page to decide which Sprig device is right for your setup.

  • What is the different between the infusion devices? How do I know which one is right for my space?

    Sprig Standard is designed to work with your existing showerhead. Sprig Extend comes with a handshower upgrade and is designed to replace your current showerhead. Read through the device selection page to get more information on which Sprig system best suits your needs.

  • Will my 2-in-1 shower solution work with this device?

    No, at this time we do not have a device or an adapter that would make this setup work. Our best advice (as a very biased pro-Sprig crowd), would be to install Sprig Extend. The included handshower has three distinct spray settings and will be the closest in functionality to your current setup, all while giving you the added benefits of Sprig.

  • Will this work with a filtering handshower?

    Handshowers with filtration cartridges built into the handle of the handshower will still work with the Sprig Infusion Device. The strength of the scent experience may be impacted if the filter removes any of the infusion pod ingredients from the water stream.

  • I'm having trouble removing my existing showerhead. Any suggestions?

    Showerheads can be very stubborn, especially ones that have been in place for several years. You may need to find a suitable wrench to get the job done, and sometimes a dry towel is all you need to get the proper grip. If all else fails, give us (or your handiest friend) a shout!

  • My device is leaking, what should I do?

    First, try adding more sealant tape to the appropriate areas. Second, check to make sure the adapter piece is tightened. Third, ensure that the Sprig device is pushed onto the adapter piece all the way. Note: If you see water escaping from the back of the device, that is by design and completely normal. We have included a weep hole as a functioning part of the system to serve as a pressure release.

Use
Use (Cont.)
Products
  • What is the shelf life of your products?

    We recommend using our products within two years from opening.

  • Is Sprig packaging and bottles recyclable?

    Yes, the mist bottles are made from PET and are recyclable. They are also made from 96% recycled resin, meaning no virgin resin is used.

  • Will the infusion device reduce the pressure or flow rate of my shower?

    No. This infusion device was designed to compliment your shower experience and does not impact your water pressure or flow rate of your existing shower fittings.

  • How should I clean the infusion device?

    We recommend rinsing off and wiping down with non-abrasive cleaners periodically. Additional care in cleaning tips are available in the installation instructions.

  • Which infusion pods are safe for pregnancy, babies or pets?

    The best thing to do before using is to check with your doctor or vet. Your doctor will know best as everyone reacts different. Since the infusion blends are being diluted by water, the concentration is very small, but everyone is different.

  • Is the blend safe for my hair and face?

    Absolutely! In fact, we think you’re going to love how your hair and skin feel after soaking up the hydrating benefits of hyaluronic acid and sodium PCA. If you don’t want your hair to be scented like the blend pod you’re using, then it would be best to keep your hair out of the water stream during the infusion period.

  • Is it normal to have liquid left in the pod?

    Yes, and we’ve accounted for that by adding a little extra blend to each pod so that you’re still getting the full experience. Even if there’s some blend leftover, you can still recycle your pod by removing the foil and depositing into your recycling bin.

Orders
Returns
  • What is your policy for returns & exhanges?

    Items must 1. Be returned within 45 days of the Sprig shipped date 2. Be in new and saleable condition 3. Have prior authorization from Sprig. Items returned without authorization will be disposed of without credit being issued.

  • How do I make a return?

    Sprig wants you to be happy with your purchase. If you wish to return a product, please initiate the return by clicking the "Return Items?" link listed on the order in your order history. Our customer service team will review the request and reply to the email associated with the order with the return label and further instructions.

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Shipping
  • Where does Sprig product ship to?

    We ship anywhere within the contiguous United States, Alaska and Hawaii. Shipments to Alaska and Hawaii have shipping restrictions. Currently, no shipments can be made to international addresses.

  • Do you ship to international locations?

    Currently, no shipments can be made to international addresses. There are plans to expand globally, so stay tuned!

  • How do you ship?

    Front-door parcel delivery by Fed Ex to your shipping address. Find more details on our shipping policy by visiting https://stepintosprig.com/shipping-returns/

  • How can I track my shipment?

    When your order is shipped from our warehouse, we will send you an email to confirm your shipment - this email will include a tracking number and link to enable you to track your package.

  • What happens if my package gets lost?

    Please email us at help@stepintosprig.com. If your package is lost in transit, we will do everything we possibly can to assist you. However, we are not responsible for packages once proof of delivery is generated.

  • What do I do if the package doesn't arrive?

    Online orders do not require a signature. If you have reason to believe your package has been lost or stolen, please reach out to our customer service team at help@stepintosprig.com and they will happily assist.

Payment
  • What forms of payment do you accept?

    We accept Visa, Mastercard, Discover and American Express. Billing address must be US based.

  • When will I be charged?

    We charge your card after your order is shipped.

  • Why do I get an error message after I place an order?

    If an error message appeared after you click “Place Order,” then there may be an issue with the billing and/or shipping information entered. Double check that the billing information you entered during checkout is an exact match to the information your credit card provider has on file. This information includes cardholder’s name as it appears on card, billing address, credit card number, expiration date, and CSV code. If your billing address is different from the shipping address, make sure you’ve entered these correctly.

  • How do I use a promo code on stepintosprig.com?

    If you have a valid code, you can enter it at checkout to redeem.

  • Why isn't my promo code working?

    Please make sure that the promo code is entered correctly with no typos and that it has not expired. If the code was entered correctly and is still valid but didn’t apply to your order, items in your bag may be excluded from the offer. Please also note that promo codes may not be combined.

Contact
  • Contact

    For orders and general questions, please contact help@stepintosprig.com

  • Press Inquiries

    For press inquiries, please contact press@stepintosprig.com

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