You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you wish to return a product, please initiate the return by filling out the form under "Order History" to obtain a return authorization and receive further instructions.
Product ships via standard parcel or postal ground service. Transit time is typically three to seven days, depending on the distance from the shipping location to your delivery location.
Shipment transit time is two business days; day one is the day after your order is shipped. For example, a product that ships on Friday (not counting Saturday or Sunday) will arrive on Tuesday.
Shipment time is one business day; day one is the day after your order is shipped. For example, a product that ships on Friday (not counting Saturday or Sunday) will arrive on Monday.
Kohler uses common carriers that provide insurance and tracking for most shipments. Some shipments may require a signature (at the driver's discretion). Shipments may require a signature if they include high-value items, certain chemicals, or in cases where the package may not be delivered securely, such as a group package delivery location for apartments or condominiums.
Holiday Order Processing/Shipping
Orders received during standard U.S. holidays will not be processed until the next business day. Holidays include, but are not limited to: